Package Returned to Sender

If your items were "returned to sender", it is often due to an error with the address. When packages are returned to us, we will receive them back to our warehouse and initiate a store credit refund for the original item price on receipt (this can take anywhere from 3-5 business days). Please note, if the shipping address was not input correctly, The Salty Gem is not responsible for any fees incurred and any package insurance, initial shipping costs, unpaid taxes or duties that will be deducted from the refund.

 

To learn how to find/use your store credit, click here.