Shipping policy

Shipping Rates & Time Lines:

DOMESTIC ORDERS

U.S. shipping is FREE on all orders $90 & up.

Standard: Allow 5-10 business days for processing and delivery. ($5.95)

Expedited Shipping: Allow 3-6 business days for processing and delivery ($10.95)

*Note: these shipping times exclude any pre ordered items, weekends & all U.S. federal holidays. Please allow 24 hours for your tracking number to update from when the order has shipped.

INTERNATIONAL ORDERS

We currently ship with a few carriers for international orders. Depending on which shipping method you choose, allow 3-45 business days for processing and delivery. Some countries and regions may require you to pay additional Customs/Duties and taxes so please check with your local customs office.

Shipping varies between $12-$50USD depending on area and which shipping rate option you choose.

Lost, damaged or stolen packages:

Every package comes with $100 insurance coverage. If your package is lost or damaged due to a carrier problem (DHL, Fedex, UPS, USPS, etc) please submit a claim with us so we can help you.

Wrong Address/ Returned to Sender:

If the shipping address was not input correctly, The Salty Gem is not responsible for any fees incurred.

We want you to get your order as soon as possible, so we begin processing it ASAP after you place it. Once your order has been packed, we are unable to make edits to the order. Please review your order very carefully prior to confirming your payment. If you have any questions about your order, please do not hesitate to contact us. 

If we receive a return to sender package back at our warehouse, we will treat it as a store credit refund.

*We do our best to ensure our inventory levels are up to date and accurate. In the event that we are unable to fulfill your purchase we will notify you within 48 hours of receipt of purchase and refund you for the item(s) we are not able to fulfill. Please allow 2-3 business days for a credit to appear on your account.